Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

  1. The goods must be unused.
  2. The goods must be returned in original condition & packaging. 
  3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable. 
  4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable. 
  5. The goods must be received back within 14 days from the day your customer received their order.
  6. Lingerie and items of clothing must be returned unworn and still in its original packaging.
  7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

A Freepost address is only for the use of returning faulty items from within the UK. When we receive the item back here it will be checked, if the item is not faulty and the Freepost address has been used, then there will be a charge of £4.50 plus vat for the cost of postage. 

To return a product please fill in this returns form.

If the product is faulty I offer a free post address to send the product back. Please contact me for the FREE POST address:

    Refunds

    We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only. 

    Any products that are returned back to us and are not faulty and do not meet the returns policy will be held for 14 days. After 14 days if we have not had a response from you, the item will be destroyed, no refund will be given. 

    All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to your customer. 

    Shipping returns

    Please read about the FREE POST address above first. For all other returns please send the product back to:

    Pro Dom Shop
    PO BOX 228
    Hitchin
    Herts
    SG4 0WW

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    If you have any questions, please don’t hesitate to contact me.

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